Government mediation

Government mediation focuses specifically on conflicts between citizens or businesses and the government. Often, someone turns to an anonymous government agency that may not be directly responsible for the situation that has arisen, but is responsible for the solution. This can create a feeling of powerlessness, especially if you are led through a maze of different departments and employees.

Conflicts between citizens and the government

In mediation, it becomes clear that a solution for complex, conflict-ridden situations is best found by the parties involved themselves. After all, they know the situation best and understand what is needed for a resolution. If this fails, a decision from a (legal) authority can always serve as a last resort.

Mutual understanding and trust

Mediation offers an opportunity to give the *anonymous government* a face. The process is aimed at fostering mutual understanding and trust. This can only develop when the impact of the situation is fully acknowledged and heard. In doing so, space is created to understand the rules and procedures the government follows, allowing for solutions to be found that fit the specific situation.

In government mediation, it is important that the government representative also has the opportunity to discuss their personal experiences and the limits of their mandate. Mediation provides a safe environment where this can take place, with confidentiality as a foundation, established in a mediation agreement.

"I finally understood why the situation was so complicated from the municipality's perspective. With a few adjustments and different choices in the application, we still managed to get the permit."

"At that point, it was impossible for us to adapt, and we were able to explain that clearly during the mediation. In consultation, a good alternative was found."

Advantages of (government) mediation

In mediation, it's not about "who is right," but about finding a solution that both parties can move forward with. Legal frameworks serve as a safety net if mediation doesn't provide a solution. Compared to court proceedings, mediation often offers more control and support for a solution, and the process is generally faster. While litigation is often costly, complex, and lengthy, mediation better aligns with the government's desire to avoid legal proceedings with its citizens and to restore trust.

Common Ground Common Sense supports citizens, businesses, and (semi-)government organizations in a collaborative and constructive process, facilitating dialogue to find solutions and restore trust.